The Customer and the Company: COVID Changes Almost Everything

CX, or customer experience, is a well-established business discipline. But now we are in the era of COVID, with widespread home confinement and fear of contagion. Accordingly, the meaning of CX is evolving rapidly. Trust, digital connection, both physical and digital security, and even empathy are newly-reinforced elements in what it means to give customers a satisfying and positive experience.

To understand better how exactly companies are rethinking relationships with customers, Techonomy brought together three top thinkers for a discussion: Kahly Berg, CEO of full-service marketing agency and consultancy Rational; Eric Chaniot, global chief digital officer for Michelin, and Raj Kohli, president of Wipro Digital, who also oversees Wipro’s consulting for companies around the world. Wipro partnered with Techonomy for the session.

Berg kicked off with some big thoughts: “It’s a very forging time for relationships between brands and between people,” she said. “It’s been great to watch as brands

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Edited Transcript of YPSN.S earnings conference call or presentation 27-May-20 1:00pm GMT

Burgdorf Jul 8, 2020 (Thomson StreetEvents) — Edited Transcript of Ypsomed Holding AG earnings conference call or presentation Wednesday, May 27, 2020 at 1:00:00pm GMT

Ladies and gentlemen, welcome to the Business Year 2019-’20 Earnings Conference Call of Ypsomed. (Operator Instructions)

I would like to introduce your host for today’s conference, Mr. Thomas Kutt, Head of Investor Relations. Sir, the floor is yours.

Thank you, Graciela. Good day, ladies and gentlemen, and thank you for joining us for our Annual Figures 2019-’20 Earnings Conference Call. Joining me today are Simon Michel, CEO; and Niklaus Ramseier, CFO. Our press release, report and presentation discussing our financial year 2019-’20 results are also available in the Media and Investor section of our website.

With that, I will turn the call to Simon. Please.

Thank you, Thomas, for introduction. Thank you, everybody, for checking in today for our annual figures ’19-’20. The COVID-19 crisis … Read More

Arm offloading its internet of things services business ‘makes float more likely’

Cambridge-based chip firm Arm dominates the smartphone market - Arm Holdings/Bloomberg News
Cambridge-based chip firm Arm dominates the smartphone market – Arm Holdings/Bloomberg News

Arm’s decision to spin-off its “internet of things” (IoT) services business and focus on its core chip design business are signals a float is “now more likely”, analysts say.

The SoftBank-owned chip designer announced it would hive off its IoT services division late on Tuesday. The Cambridge firm, which was bought by SoftBank in 2016 for £24bn, said it would transfer two businesses to the Japanese conglomerate, which would then oversee them directly. 

Arm has built up the business under four years of ownership by the Japanese firm.

SoftBank has the experience to make the most of the potential of the IoT sector, said Arm’s chief executive Simon Segars. 

Mr Segars said: “SoftBank’s experience in managing fast-growing, early-stage businesses would enable ISG to maximize its value in capturing the data opportunity. 

“Arm would be in a stronger position

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School District Opts To Reopen Schools, Make Face Masks Mandatory

TAMPA, FL — The Hillsborough County superintendent of schools has announced that students and staff returning to public schools on Aug. 10 will be required to wear face masks.

After meeting with health officials, business leaders, teachers and school administrators, Superintendent Addison Davis said he believes masks are the best option at this time for keeping students and staff safe from the spread of the coronavirus on campus.

The district will provide three reusable face coverings for each student on the first day of school and three reusable face coverings for each staff member during back-to-school pre-planning.

“The CDC has identified face masks as one of the most effective tools in stopping the spread of COVID-19,” Davis said. “I believe face coverings is the best option we have for providing additional protection for everyone on our campuses.”

He said the county has already acquired 760,000 masks through purchases and donations.

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Coolest Classics In The Motorious Online Car Show

⚡️ Read the full article on Motorious

These cars are in the running to win $1000!

The Motorious Online Car Show is attracting some of the coolest cars, and car owners, we’ve met in a while. With most of us cooped inside, it’s great to connect with our readers in this unique way, and give gearheads a chance to win $1000, or select prizes by segment. In an effort to give everyone a chance to enter, we’re going to keep it rolling to give everyone a chance to enter, and share their cars with friends and family so they can go vote on it for People’s Choice.

To motivate you to enter your car, here are some of the cars from the Classics segment that we love.

1956 Ford Fairlane

This Ford Fairlane is no stranger to car shows. It has been freshly painted, has a rebuilt 292 to 312

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Failed brands try to fashion a new life online

Laura Ashley - Naomi Baker/Getty Images
Laura Ashley – Naomi Baker/Getty Images

Other than being fashion failures, what do Laura Ashley, Karen Millen, Coast, Oasis and Warehouse have in common?

Despite collapsing and closing all their stores, the brands are surviving online after being bought by a mix of trade buyers or indeed rivals. These brave – or perhaps crazy – businesses are hoping that the brand DNA is strong enough to lure shoppers to their respective websites and convince them to spend.

Other than Laura Ashley, which is still trading from stores for now, all of the aforementioned brands have been bought by Boohoo.

The timing is seemingly in their favour, as click-and-collect in shops might become less popular with more people working from home and able to accept deliveries. Plus, with over a quarter of shoppers now planning to spend more online after the lockdown restrictions are lifted, according to Global Data, it is

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National Security Law Expands Online Reach of Hong Kong Police

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Hong Kong’s new National Security Law gives the city’s police enhanced powers and greater reach into cyberspace.

The Special Administrative Region’s government put into effect Article 43 of the new law on Monday night when it gazetted a range of new measures. Its objective is “preventing, suppressing and imposing punishment for any acts and activities endangering national security.”

More from Variety

“It is in effect moving the ‘Great Firewall’ of China right into Hong Kong,” said Charles Mok, a Hong Kong lawmaker, who represents the IT sector. The Great Firewall is a shorthand description for the mainland Chinese system which only allows government-authorized content to circulate within the country, and which corrals private sector companies into helping the state block and censor undesirable content.

Under the new powers, Hong Kong police can require the publisher of any offending online message to take down

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Edited Transcript of 3662.T earnings conference call or presentation 12-Jun-20 10:59am GMT

Nagoya-Shi, Aichi Jul 7, 2020 (Thomson StreetEvents) — Edited Transcript of Ateam Inc earnings conference call or presentation Friday, June 12, 2020 at 10:59:00am GMT

Ateam Inc. – President & Representative Director

Hayashi Takao, Ateam Inc. – President & Representative Director [1]

This is Takao Hayashi, President at Ateam Inc. Thank you for watching our webcast for the third quarter financial results of the fiscal year ending July 31, 2020. Let me start my presentation.

First of all, Ateam is an IT company that develops business around the Internet, developing and delivering services for various markets using many different technologies. That is what we do at Ateam.

These are the topics I will be covering in this webcast. I will first describe our medium- and long-term policy, but if you are familiar with this, feel free to skip this portion. Our medium- and long-term policy, beginning with our group management … Read More

AeroPay Launches Compliant Digital Payments For Cannabis Business

Financial technology company AeroPay has introduced a new suite of digital payment solutions for cannabis businesses.

The tech enables digital payments by utilizing so-called “smart bank transfers” and allows business-to-business (B2B) and customers-to-business (C2B) transfers.

The technology covers all aspects of the cannabis industry, and it includes both in-person and online payments.

Dispensaries will be able to provide its customers with convenient and contactless digital payment option, the company said.

“Cannabis businesses have long been underserved by the current payments landscape and we saw an opportunity to help them by leveraging AeroPay’s existing technology,” said in a Monday press release the company’s CEO and founder Daniel Muller.

The Chicago-based next-generation company has been providing a broad range of industries with alternative ways to make their payments since 2017.

Ryan Coffey, AeroPay’s director of business development, stated that businesses and customers within the cannabis space “have been forced to rely almost

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Harvard is keeping classes online this fall, placing it among the 8% of US colleges planning to do so. Here’s the list so far.

A graduate gets ready to pose for a picture at the empty campus of San Diego State University, after the California State University system announced the fall 2020 semester will be online, May 13, 2020.
A graduate gets ready to pose for a picture at the empty campus of San Diego State University, after the California State University system announced the fall 2020 semester will be online, May 13, 2020.

Mike Blake/Reuters

  • Harvard University announced Monday that it will only conduct classes online for the coming academic year, though it will allow some students to live on campus.

  • Other universities and colleges across the US — including the country’s largest four-year public university system, California State University— are opting for online-only courses in the fall 2020 semester.

  • The coronavirus could resurge in the fall, bringing a new wave of infections.

  • Here are the schools that aren’t planning to return to campus this fall.

  • Visit Business Insider’s homepage for more stories.

After a semester of remote courses and online graduations, some colleges and universities are deciding not to return for in-person classes this fall.

Harvard announced

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