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Coronavirus forces STA Travel UK out of business, leaving travellers chasing refunds

Sta Travel has told customers to accept future travel vouchers: Getty Images
Sta Travel has told customers to accept future travel vouchers: Getty Images

STA Travel UK has gone out of business, the Civil Aviation Authority (CAA) has said, in news that will leave thousands of customers chasing refunds.

It is the latest travel business to shut down after global tourism ground to a halt as a result of coronavirus. The company employed around 500 staff in 50 high street branches and its central London headquarters.

The long-established agency – whose initials are derived from its original parent company, Student Travel Australia – specialised in cheap air fares and adventure tours for young people

When restrictions started coming into effect in March, many trips were cut short – or did not begin. Long-stay trips to distant destinations, which was the mainstay of STA Travel, have since been impossible to undertake.

On Thursday, Qantas said that it would not operate intercontinental flights to

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Pandemic forces small business to innovate

Three years of innovation has occurred in the space of just three months due to lockdown, according to a new report.

More than half a million businesses have changed or are altering their operating model, with a fifth of those surveyed by “Be The Business” introducing new services. 

Be The Business chief executive Tony Danker, who joins the CBI as director-general in November, said that the innovation seen over the past three months was “testament to the tenacity and latent entrepreneurial spirit of British business in the face of hostile economic conditions”. 

He credited the innovation of businesses for the early signs of an economic recovery, saying that the study “shows that a quick and strong recovery is down to the choices that business owners make in the next few months. We must give them cause to choose ambition over fear.”

However, the report highlights continuing concerns from businesses about

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