When the sale of Heather Lord’s house completed, her conveyancing solicitor attempted to transfer funds to her bank account. An automated message warned him that her name did not match the name on the account he was paying into, and that the transfer would therefore be at his own risk. Lord was baffled.
“I phoned the bank and asked who I was,” she says. “They told me I was Ms Heather Audrey Lord. This was also refused by the system! As we didn’t want to risk my money disappearing, I asked for a cheque, made out to Heather Lord, which was processed with no problem.”
She is one of dozens of Observer readers to be questioned about their identity after a new name-matching system, adopted by banks, refused to recognise them.
Our bank insists on the name on our business account being BowWowMiaow Doggy Day Care Ltd T/A BowWowMiaow Dog