Americans Want At-Home Delivery, Won’t Settle for Delays: Survey

A worker carries Amazon.com Inc. boxes during a delivery in the Bronx borough of New

A worker carries Amazon.com Inc. boxes during a delivery in the Bronx borough of New York.

Photographer: Angus Mordant/Bloomberg

Retail stores are ramping up all sorts of contactless options to make Americans comfortable spending this holiday season. But consumers who’ve gotten used to cheap at-home delivery aren’t willing to give it up.

More than three-fourths of consumers said they want their purchases to come right to their doorsteps, according to the Accenture Holiday Shopping Survey released Thursday. Just 11% of shoppers would choose the second-most popular choice, picking up at a local store, with even fewer interested in curbside collection or lockers.

“There’s the convenience factor,” Jill Standish, a senior managing director of Accenture and head of the global retail practice, said in an interview. “If consumers had a choice, they think the best is ‘ship it to me at home.’”

Porch Preference

More than three in four Americans want their online orders delivered

Source: Accenture Holiday Shopping Survey

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