Three Ways Insurance Companies Need To Rethink The Role Of Agents

Founder and CEO of on a mission to make the insurance buying process more efficient.

It used to be that if you asked someone who they’re insured with, they’d give you their insurance agent’s name. Billions of dollars in advertising later, people now name their carrier and barely remember the agent that signed them on. Meanwhile, the brick and mortar agencies are waning in importance, and companies like Nationwide are moving to a virtual workforce model. In my role as a CEO overseeing an insurance-technology platform, I’ve observed one thing that remains the same despite all the confusing shifts over the past few decades: Insurance agents are still the primary sales channel for insurers.

Even though carriers can communicate directly with consumers at a lower cost, insurance agents who bring profitable business to carriers are a valued and integral part of the insurance distribution chain. Here’s how future

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How to feed students in a pandemic: Public schools rethink the logistics of an increasingly crucial function

For schools staggering groups of students to come on alternating days, or with some students in person and some at home, delivering meals to classrooms is one of the top options. Prince William County schools in Virginia are virtual for the first quarter of the school year, but officials have started sketching out the dining plans for an anticipated 50/50 split between in-person and virtual learning. Adam Russo, director of school food and nutrition services, says the county plans to deliver hot breakfasts and lunches to students in classrooms using an online ordering system.

In Syracuse, N.Y., a similar delivery model is on the table; though teachers pushed for fully virtual learning, the system opened Monday for hybrid learning (students will be at school in the mornings, then sent home in the afternoons to learn virtually). Bernard Washington, fourth vice president of the Syracuse Teachers Association, says that even with

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The coronavirus pandemic should force a rethink of higher education

Sara Goldrick-Rab is Professor of Sociology and Medicine and Founding Director of the Hope Center for College, Community, and Justice at Temple University. Christine Baker-Smith is Managing Director and Director of Research at the Hope Center.

As the fall season approaches, students and higher education administrators are preparing for a difficult return to college.

With both the coronavirus pandemic and overdue attention to systemic racism confronting the sector, one thing is clear: For many, a new mindset is required to produce positive results for students. 

The American public and a preponderance of legislators think college is still 20 or even 30 years ago. Say “undergraduate” and their minds conjure a rose-colored, movie-constructed utopian scene: Mom and Dad dropping off their son at his new dorm, setting him up to study for a bachelor’s degree fueled by sushi from the dining hall, parties with his friends, perhaps a part-time job at

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