Uber announced a new safety policy on Monday, which will request riders, who have been tagged for not wearing masks on a previous trip, to take a selfie which shows them wearing a mask, in order to book their next trip. This new feature ensures that feedback received from drivers can help make the platform safer for the next user.
Uber brought in the mask selfie feature in September that would require riders to submit a selfie in a mask before starting the trip.
Pavan Vaish, Head of Supply & Driver Operations, Uber India SA, in a statement said, “At Uber, we believe accountability is a two-way street. Earlier this year, we designed innovative technology to ensure that drivers were actually wearing masks before accepting trips. Today, we’ve devised similar technology for riders who’ve previously been called out for not wearing a mask while on-trip. Our new policy raises the bar on safety and makes our platform safer not just for you, but for the next rider and driver as well.”
Uber has launched a comprehensive set of safety measures, such as the Go Online Checklist and a mandatory mask policy for riders, pre-trip mask verification selfies for drivers, and mandatory driver education around Covid-19 related safety protocols over the past few months. Riders and drivers can also cancel a trip, without penalty, if the other person isn’t wearing a mask.
Uber noted in an official release that to complement these measures, Uber is distributing over 3 million masks and 2,00,000 bottles of disinfectants and sanitisers to drivers, free of cost.
Uber on Thursday announced that it is hiring 85 more engineers in India. This is in addition to 140 engineers that the company said it would hire last month, thus taking the total number of ongoing engineering hires in India to 225.Uber has hired two Amazon veterans as senior directors to lead all rider and platform engineering and global finance technology teams.